Cancellation & No show.
Please be courteous to my time as I am to yours.
There will be a $25 booking deposit that will go towards your appointment.
I understand that things happen, but please cancel or reschedule no later than 24 hours prior to your appointment time.
Rescheduling less than 24 hours in advance will result in a cancellation fee. If you cancel your appointment within 24 hours of your appointment, you will be subject to 50% of the total service cost.
If you do not show up to your appointment without contacting Mercedes, you will be charged 100% of the total service fee in which you were booked for.
I reserve the right to cancel your appointment and charge a "no show" fee if you are more than 15 minutes late to your appointment without contacting Mercedes.
No shows and last minute cancellations are very costly to us, please understand that a credit card will be needed to hold any appointment booked online or over the phone.
There are no exceptions. Thank you for your consideration and understanding.